Cancellation and refund policy

This policy is issued by CS VizLabs India Private Limited (CIN U85499TZ2026PTC040801), which operates DSA Visually. It is the same policy published at dsavisually.com/cancellation-refunds. The version shown at the time of purchase applies.

Scope

This policy applies when DSA Visually offers a paid subscription, course, institutional entitlement, or other paid digital service. The specific price, access period, features, and billing arrangement presented at purchase form part of this policy. If no direct paid checkout is available, no consumer subscription is created merely by registering or using free learning content.

Cancellation

A cancellation stops future renewal where recurring billing is offered; it does not normally reverse a completed purchase or remove access already paid for during the current period. Cancellation instructions will be provided in the account, checkout, order confirmation, or relevant support channel. Institutional access may instead be governed by the applicable order or agreement.

Refund eligibility

A learner may request a refund for an individual Premium purchase within 72 hours after successful payment. We retain ₹100 from the purchase amount as a processing fee and return the balance through the original payment method. This policy does not limit rights that cannot be excluded under applicable law.

Requests that are not eligible

Requests made after the 72-hour window are normally unavailable, including when a user stopped using the service, did not complete learning material, expected a particular interview or employment result, or violated the Terms of Service. This does not override rights that cannot be excluded under applicable consumer law.

How to request a refund

An eligible learner can submit the request from the Pricing page on dsavisually.com while signed in. If that facility is unavailable, email support@dsavisually.com with the email address on the DSA Visually account, the DSA Visually order reference and, if available, the payment reference shown in the receipt or payment screen. Do not send full card or banking credentials.

Approved refunds

Refunds are returned through the original payment method. Premium access remains active while a refund is pending and is removed only after the payment gateway confirms that the refund succeeded. Bank and payment-provider processing times are outside our direct control.

Account misuse and charge disputes

Suspected fraud, unauthorized account sharing, chargeback abuse, or attempts to bypass access controls may lead to a temporary restriction while the matter is investigated. Users should first report an incorrect charge through the available support channel when practical. Nothing here prevents a user from exercising statutory rights or contacting their payment provider or a competent authority.

Policy updates

We may update this policy for future purchases as products, billing methods, or legal requirements change. The version shown at the time of purchase applies together with any more specific written order terms, subject to applicable law.

Contact

Payment and refund enquiries: support@dsavisually.com. Complaints and grievances about this policy: hello@csvizlabs.com, or by post to CS VizLabs India Private Limited, Site No 3, Sri Mahalakshmi Garden, Saravanampatti, Coimbatore, Tamil Nadu - 641035, India. Telephone +91 70923 34502.